I’ve yet to meet a business that didn’t have some kind of questionnaire or cheat sheet or assessment they made new customers fill out to help them get started. Usually, it’s a one-off sheet printed or emailed to the customer. Why not turn that thing into an online tool that people can fill out before they ever contact you? Make it helpful — have it spit out a nifty personalized report after they answer the questions. Be sure to get their contact information in the process — like any good marketer should do.
There’s a good chance you lived through this very experience. James Cameron’s 1997 cinematic landmark Titanic was an unprecedented hit, holding the title as highest-grossing film of all time for 14 years. The scene described above is perhaps its most famous — the linchpin in a love story sparked by deep, genuine trust that materialized almost out nowhere.