While the HelpScout blog’s overall focus is on customer satisfaction, it includes a lot of posts that will be helpful to digital marketers. Posts that cover topics like how to understand your customers and communicate with them effectively are just as important to marketers as customer service reps, making this a good blog for digital marketers to watch.
Using influencers to market your products or services is a great way to quickly saturate yourself into the marketplace, no matter what you're peddling. However, finding the right influencer at the right price is the hard part. You don't necessarily have to go to the top-tier influencers; you can also opt for micro-influencers (those that have 10,000 to 100,000 followers or fans).
Companies that employ overly aggressive techniques can get their client websites banned from the search results. In 2005, the Wall Street Journal reported on a company, Traffic Power, which allegedly used high-risk techniques and failed to disclose those risks to its clients. Wired magazine reported that the same company sued blogger and SEO Aaron Wall for writing about the ban. Google's Matt Cutts later confirmed that Google did in fact ban Traffic Power and some of its clients.
One can gain a good deal of “word of mouth” publicity through these social media sites which are the best and most credible form of marketing. Likes, shares, testimonials, favorable posts, tweets, updates, followers, fans go a long way in establishing the identity of a brand on the web. The marketing and promotion are done mainly with the help of interesting content which can be textual, visual or both in nature. The idea is to engage the customers and target audience.
You can start with making sure your check out page looks legitimate and secure. Be as transparent as possible and make sure that there are no hidden fees. It’s a bummer for customers to get all the way to the end of the check out process only to be hit with a large shipping fee. Make sure your check out process is optimized from start to finish. The less abandoned carts, the more sales for your business!
If you are looking to get the word out about your business, then become an expert in the field. Research reporters who cover stories on the media outlets your customers read. Reach out to the reporter who covered a story in the past that seems down the alley of what your company does. Then submit a very short synopsis of what you would contribute if given the opportunity. Don’t be shy. There is no harm in asking a reporter if they are open to contributing writing ideas. If you truly are an expert in the field, then give them something juicy to publish. Make sure the journalist links back to your company’s website.
Consider the example of Zoka coffee, a small, Pacific Northwest chain. They had a Facebook profile but very few followers. In order to increase the impact of their social media efforts, they created a new eye-catching profile picture and page design. Zoka coffee then identified trend setters in the world of coffee, and started targeting them with Twitter and Facebook posts to spread the word about their brand. The company also used online contests and promotions to create incentives for followers, eventually leading to an 800% increase in traffic. (See also Facebook Marketing)
There is no way to guarantee that you will rank number one on the major search engines with the number of services available to boost your placement, but your goal should be to land in the top 30. If you are searching for your own website on pages 10 or 15, you need to tweak your content and get it working better for you. Be sure you have a title and description that contains keywords for each page of your website. Also, add text to your images via alt text. Pictures on a website are great, but search engines cannot screen photos. Add your website name or a short blurb about what you do to your image files.
Derek Halpern saves you the hassle of going through social media marketing literature by providing the how-to’s related to product profitability and persuasion. There are insightful tips on how to share valuable content to build your network and client trust. Turn that traffic into subscribers, and encourage people to purchase your products by following this blog.