How Is Your Business Perceived Online…and Offline? The online reputation audit checklist below can also be used to evaluate the perception your prospects and customers have of your offline reputation. While the quote at the right makes a good point, your business reputation is serious business. Many business owners and managers overlook some easy ways…
As our CEO, Lee Odden, often says, “everyone is influential about something.” B2B influencer marketing isn’t only always about pairing your brand with a celebrity spokesperson. Influencers can range from popular industry speakers and authors, to boots-on-the ground industry experts and up-and comers. Our unique approach to influencer marketing can help you reach your target audience by building relationships with influencers who already have industry authority and credibility, and match your brand’s values and those of your prospective clients.

The creative services include an array of videography options. The full service creative options are customized to our client’s needs. The starting engagement and consultation includes deep discussions for expectations. We produce videography from one small, short video for a client’s website, to a full one-minute commercial produced and edited. There is no set package here at SocialSEO. Creative calls for outside of the box thinking, which should reflect on cost and deliverables. We do have anything from low-cost video production to high-end quality videos. It all depends on what you need!

You’ve launched an amazing product or service. Now what? Now, you need to get the word out. When done well, good PR can be much more effective and less expensive than advertising. Regardless of whether you want to hire a fancy agency or awesome consultant, make sure that you know what you’re doing and what types of ROI to expect. Relationships are the heart and soul of PR. This chapter will teach you how to ignore the noise and focus on substantive, measurable results.
Companies invest a significant percentage of their marketing budgets trying to improve their ranking in search results. In some cases, they will pay to improve their ranking. In other cases, they will rework the content on their site to get a better ranking. The chart below, based on data from a MarketingSherpa survey, shows how important it is for a company’s website to receive a high ranking. As much as 60% of web traffic goes to the first three sites listed on the results page. Contrast this with the less than 2% of users who click on sponsored ads and the need for a positive ranking becomes clear.
About - Digital Vidya is Asia’s leading Digital Marketing & Data Analytics training company and the first to launch Social Media Marketing Workshop Series in India. We also offer customized Digital Marketing & Analytics Training Programs for corporations to scale up their businesses. Master Digital Marketing, Big Data or Analytics in 2018. Learn from the Global Leader in Digital Marketing & Analytics Trainings.

Content marketing enhances the image of your business and builds trust in the target audience. It attracts inbound links which is also beneficial from the point of view of search engine ranking. However, the challenge lies in creating quality content. The audience is constantly being bombarded by loads of content and thus, you have to work on making your content unique. Usage of images, graphs, infographics enriches the content. Also, relevant information and engaging tone work wonders. This is a time-tested strategy that wields results when pursued consistently.
An omni-channel approach not only benefits consumers but also benefits business bottom line: Research suggests that customers spend more than double when purchasing through an omni-channel retailer as opposed to a single-channel retailer, and are often more loyal. This could be due to the ease of purchase and the wider availability of products.[24]
What you need to know (bring clarity to reality).  E-commerce have an advantage over others because they have so much keyword targeting opportunity.  Every product could potentially have two or three keyword phrases associated with it. If you have 2000 products, that’s 4000 to 6000 potential keyword phrases, not to mention longtail.  We can have more impact on Ecommerce web sites than any other.

Your Brand Persona and Target Audience. When you eventually start creating content, you have to know who you’re talking to and tailor your brand voice to appeal to them uniquely. If you aren’t targeting the right audience (those people who will lean in to hear what you’re saying), you won’t find success. And, if you can’t find a way to stand out, you’ll blend into the hordes of other brands competing for attention in your industry.
Digital marketing is also referred to as 'online marketing', 'internet marketing' or 'web marketing'. The term digital marketing has grown in popularity over time. In the USA online marketing is still a popular term. In Italy, digital marketing is referred to as web marketing. Worldwide digital marketing has become the most common term, especially after the year 2013.[19]
Once the company has determined their target audienace and general strategy, they should start developing their online presence. This can involve everything from producing videos to creating entire websites. The technological infrastructure behind web marketing is just as important as its message and aesthetic. Companies must ensure that their marketing messages are accessible to everyone regardless of the technology they are using.
It’s hard to believe that the Internet is now multiple decades old. Affiliate marketing has been around since the earliest days of online marketing. It’s a great solution for businesses that are risk-averse or don’t have the budget to spend on upfront marketing costs. Use affiliate marketing to build a new revenue stream for your ecommerce or B2B business.
Thanks for your advice about making social media accounts that are worthy of the platform their on to get the best results. You mention instagram in particular, and I can see why that one would stand out since there is definitely a high bar for good instagram accounts, but I am sure that the same thing could be said of any other social media platform. A sub-par blog or a twitter account that never retweets or responds to anyone would also be an area that could be improved.

In addition to your own website and social media sites, a listing on FourSquare can help customers find you. Simply claim your FourSquare listing, verify your identity as that business’s owner, and get started. While FourSquare may not have the largest social media user base, the information shows up in search results, which boosts your online presence.
Internet Marketing helps your business keep up with the updates in technology. Only 20 or 30 years ago people were using thick books such as the Yellow Pages to find a product or a service. With the internet providing a much simpler, and more structured solution it is very easy to understand why the majority of the population now use the internet to find what they are looking for. With the current economy, many small businesses have found that a move to the internet is exactly what they need to take their business to the next level. The move to the internet means having a proficient internet marketing strategy that can help you handle the huge expansion of conducting business over the internet.
These are the search terms you want you advert to show up for. Bear in mind that they have to remain relevant to the subject matter of your landing page. Google has a great tool just for this job in the form of Keyword Planner. It’ll tell you how much competition and potential traffic there is for given keywords, as well as the cost you pay every time someone clicks on it.

Understanding Mobiles: Understanding mobile devices is a significant aspect of digital marketing because smartphones and tablets are now responsible for 64% of the time US consumers are online (Whiteside, 2016).[42] Apps provide a big opportunity as well as challenge for the marketers because firstly the app needs to be downloaded and secondly the person needs to actually use it. This may be difficult as ‘half the time spent on smartphone apps occurs on the individuals single most used app, and almost 85% of their time on the top four rated apps’ (Whiteside, 2016).[42] Mobile advertising can assist in achieving a variety of commercial objectives and it is effective due to taking over the entire screen, and voice or status is likely to be considered highly; although the message must not be seen or thought of as intrusive (Whiteside, 2016).[42] Disadvantages of digital media used on mobile devices also include limited creative capabilities, and reach. Although there are many positive aspects including the users entitlement to select product information, digital media creating a flexible message platform and there is potential for direct selling (Belch & Belch, 2012).[44]
  6. Label your internal backlinks and clickable image alt characteristics (also known as alt tags) as clearly and descriptively as you possibly can. Your website site visitors and also the search engines like Google consider the clickable part of your links to assist them to know very well what they are likely to find after they click through. Be as descriptive as you possibly can with every text and graphical link in your site. The awesome factor about writing your anchor-text and alt characteristics to become descriptive is you can more often than not describe the page you are pointing to by utilizing its primary keyword.
Our SEO services increase your website’s traffic through development of engaging content and promotion of your website with customers and search engines. We stay up-to-date on search engine changes. An SEO company like SEO Buzz can implement keyword-optimized quality content, structured sitemaps, and careful crafting of titles, relevant backlinks, and content marketing strategies that work. The result is increased traffic from the right kind of customers. Read more about our SEO consulting services.

Thankfully, we have some outstanding third-party tools in the SEO industry that can at least identify when your site is ranking within certain SERP features. I won’t go too deep here, but I did want to provide a short list containing some of my favorites below. Note, you obviously can’t see traffic leading to your site via these tools, but they can help you understand when your listings are part of certain SERP features.

If you don’t know what Google Analytics is, on a surface level it’s an automated way to gather data on your potential customers. It will help you answer questions like “How long are customers spending on my site?” or “Why did they get all the way to the checkout page and not make a purchase?” Google Analytics has the power to track every movement on your website that a customer makes.
As the reigning king of social media, Facebook is still an essential social media marketing tool for businesses. All of the tools you’ll need to get started are here, including helpful articles and links to help you create your business’s page. Once you have a page in place, you can begin building your follower base. You can also place ads and pay to boost the visibility of your posts.
About - I Have Been Managing Online Communities Since The 90’S And Have Worked On Some Huge Forums Such As Sony’S Game Communities. Since 2005 I’Ve Been Teaching Social Media (Facebook And Linkedin And Blogs And Twitter) At The University Of Sydney And Forbes Magazine Named Me In The Top 50 Social Media Influencers Globally. I Reach Around 6 Million People Per Month Personally On Social Media And I Have 10,000 Online Students Studying Social Media Online With Me.
SEO is the most effective and cost-efficient online marketing tool for any business. Savvy online business owners know that you cannot be in business without it.  While it is true that keyword rank is an important aspect of a solid search engine optimization campaign, what is considered more important is to provide the best user experience your site visitors can have. Active Web Group’s SEO campaign strategies prioritize deficiencies and structure marketing initiatives that are measurable objectives which are transparent and their effectiveness visible at all times.
You raise a great point here! As long as there is a brand in place, some companies can definitely build up a social campaign before a website. For example, an ice cream shop might not even need a website, and at the very least, a good social presence would definitely be enough to get them started. This won't necessarily work for every type of company though. For example, a tech consulting firm needs to build up their brand authority and content first so that people trust them as a resource, both of which are much easier with a website. It definitely depends on the brand strategy, your target audience, and what kind of content you're trying to share. 
Thanks for your advice about making social media accounts that are worthy of the platform their on to get the best results. You mention instagram in particular, and I can see why that one would stand out since there is definitely a high bar for good instagram accounts, but I am sure that the same thing could be said of any other social media platform. A sub-par blog or a twitter account that never retweets or responds to anyone would also be an area that could be improved.

I can’t recommend guest posts enough as a solid marketing strategy. Guest posts, first and foremost, help establish you and your company as thought leaders. When customers Google your company or your CEO, seeing an insightful, detailed guest post shows them that you know what you’re talking about. It also shows how you can help them. Lastly, guest posts help with SEO — they enable you to include links to pages on your website using specific anchor text.

Search engines use complex mathematical algorithms to interpret which websites a user seeks. In this diagram, if each bubble represents a website, programs sometimes called spiders examine which sites link to which other sites, with arrows representing these links. Websites getting more inbound links, or stronger links, are presumed to be more important and what the user is searching for. In this example, since website B is the recipient of numerous inbound links, it ranks more highly in a web search. And the links "carry through", such that website C, even though it only has one inbound link, has an inbound link from a highly popular site (B) while site E does not. Note: Percentages are rounded.
There are many ways to determine which efforts are producing results and which ones aren't. For example, you can study your website's analytics through your web host or by using Google Analytics. Most social media sites provide analytics as well, or you can use tools such as HootSuite to get social media analytics. Your email service should also provide you with information on the open rates and engagement rates for your emails.
I'd start with the one or two avenues you believe will have the largest ROI. Once you're comfortable with those and how they're running, add more to the mix. However, only add more if you have time and you're reasonably certain the new avenues will have a payoff. You can do a lot without a huge budget, but it's going to take a lot of time and effort on your end.
As an e-commerce retailer, it is extremely important for QKiddo.com to keep attracting the right clients through correct marketing methods, not only to bring more web visits and sales but also to minimize cost. We emphasize the power of marketing analytics to find the correct marketing methods — analyzing customer and shopping behavior data to identify the needs for different customer segments, decide the most efficient marketing channel for each customer segment, evaluate the performance of marketing campaigns and adjust the marketing cost to ensure the return on investment is reasonable. We are glad that we have successfully attracted the right clients using this method, given the fact that our retention rates for existing customers and new customer acquisition look good.
Rome wasn’t built in a day and neither will a successful marketing strategy to grow your business. Do your research, create a website that will increase your SEO rankings, test what you implemented, and use the data collected to rejuvenate your marketing strategy, use SMART RACE techniques, and work all sectors of your company collectively to maximize your success.
Also, context is extremely important for SEOs and site owners when they are analyzing their organic search efforts. So, understanding when listings are ranking in certain SERP features, or within Google’s ecosystem, is important. Then you can better understand how users are getting to your content, analyze the content that’s ranking, and then craft strategies to potentially land more of those rankings.

In order to engage customers, retailers must shift from a linear marketing approach of one-way communication to a value exchange model of mutual dialogue and benefit-sharing between provider and consumer.[21] Exchanges are more non-linear, free flowing, and both one-to-many or one-on-one.[5] The spread of information and awareness can occur across numerous channels, such as the blogosphere, YouTube, Facebook, Instagram, Snapchat, Pinterest, and a variety of other platforms. Online communities and social networks allow individuals to easily create content and publicly publish their opinions, experiences, and thoughts and feelings about many topics and products, hyper-accelerating the diffusion of information.[22]
As a full-service digital agency, Active Web Group develops highly effective online marketing solutions for your individual business needs. Our campaigns are successful because Active Web Group tailors our online marketing strategies to the unique needs of our clients across a broad range of businesses and industries. We offer these customized marketing solutions in the following areas:

We understand that some businesses don’t want to fork out thousands of dollars instantly to firms claiming they have everything you need. With our affordable internet marketing services you’ll get a chance to see exactly what internet marketing can do for you and your business without the expensive rates that often come with many internet marketing firms.
There are a number of ways brands can use digital marketing to benefit their marketing efforts. The use of digital marketing in the digital era not only allows for brands to market their products and services, but also allows for online customer support through 24/7 services to make customers feel supported and valued. The use of social media interaction allows brands to receive both positive and negative feedback from their customers as well as determining what media platforms work well for them. As such, digital marketing has become an increased advantage for brands and businesses. It is now common for consumers to post feedback online through social media sources, blogs and websites on their experience with a product or brand.[25] It has become increasingly popular for businesses to use and encourage these conversations through their social media channels to have direct contact with the customers and manage the feedback they receive appropriately.
There are plenty of guides to marketing. From textbooks to online video tutorials, you can really take your pick. But, we felt that there was something missing — a guide that really starts at the beginning to equip already-intelligent professionals with a healthy balance of strategic and tactical advice. The Beginner’s Guide to Online Marketing closes that gap.
If you want people to find your business when they search online, you need to make sure your website shows up on search engines. SEO is the process of making your website more “friendly” for search engines like Google, Bing or Yahoo, which helps them categorize your site and display it in relevant search results. Optimizing your site can improve its organic search result ranking, making your business easier to find when potential customers search for products and services related to your business. For more information, see What is search engine optimization and why should I care?
Internet marketing has many advantages that make it an attractive way to promote business. It's fairly inexpensive, especially compared with other forms of advertising, when it comes to value ratio for achieving the target audience. Businesses can access a huge database program to view a small sum of money, and consumers can explore and buy products when it's convenient for them. This, in turn, enables businesses to transform their advertising sales faster than ever before. General of the marketing plan for an online business depends on the profit analysis of the cost.
Using Dr Dave Chaffey's approach, the digital marketing planning (DMP) has three main stages: Opportunity, Strategy and Action. He suggests that any business looking to implement a successful digital marketing strategy must structure their plan by looking at opportunity, strategy and action. This generic strategic approach often has phases of situation review, goal setting, strategy formulation, resource allocation and monitoring.[60]
Internet Marketing Inc. is one of the fastest growing full service Internet marketing agencies in the country with offices in San Diego, and Las Vegas. We specialize in providing results driven integrated online marketing solutions for medium-sized and enterprise brands across the globe. Companies come to us because our team of well-respected industry experts has the talent and creativity to provide your business with a more sophisticated data-driven approach to digital marketing strategy. IMI works with some clients through IMI Ventures, and their first product is VitaCup.
Another distinct advantage of internet marketing is that the statistics involved in any marketing campaign can be logged and reviewed with ease. This, in turn, enables marketers to analyze what works and what does not, and if their products appeal to certain age groups or people in certain parts of the world. There are different types of advertising plans that will provide various kinds of statistics, such as pay per click vs. pay per impression.
About - I Have Been Managing Online Communities Since The 90’S And Have Worked On Some Huge Forums Such As Sony’S Game Communities. Since 2005 I’Ve Been Teaching Social Media (Facebook And Linkedin And Blogs And Twitter) At The University Of Sydney And Forbes Magazine Named Me In The Top 50 Social Media Influencers Globally. I Reach Around 6 Million People Per Month Personally On Social Media And I Have 10,000 Online Students Studying Social Media Online With Me.
Set your service area - anecdotal advice is to set your location as a primary physical location, as opposed to a radius. The radius setting waters down the impact a little, with less chance of a strong position. From previous experience, the position of your Google Places account seems to tally up with the health of your website SEO, so if you’re in the top slot already, by all means experiment.
Website:  Websites are a great way to establish your brand identity. They can use text, images, audio, and video elements to convey the company's message, as well as inform existing and potential customers of the features and benefits of the company's products or services. The website may or may not include the ability to capture leads from potential customers or directly sell a product or service online. 
Our team is made up of industry-recognized thought leaders, social media masters, corporate communications experts, vertical marketing specialists, and internet marketing strategists. Members of the TheeTeam host SEO MeetUp groups and actively participate in Triangle area marketing organizations. TheeDigital is an active sponsor of the AMA Triangle Chapter.
Two other practical limitations can be seen in the case of digital marketing. One,digital marketing is useful for specific categories of products,meaning only consumer goods can be propagated through digital channels.Industrial goods and pharmaceutical products can not be marketed through digital channels. Secondly, digital marketing disseminates only the information to the prospects most of whom do not have the purchasing authority/power. And hence the reflection of digital marketing into real sales volume is skeptical.[citation needed]
Developing a marketing strategy is incredibly important in avoiding wasted time/money exploring channels that are not necessarily the most effective.  However, a website that functions properly, has information that is easily digestible by the consumer, is of genuine use, and also converts users into customers is the first step.  Once you have covered this off, you can then move onto the marketing.  Do it the other way around and you will find yourself spending a lot of money with few returns...
About Blog Baytech Companies, LLC creates best-in-class website design, mobile website design solutions and digital marketing services including email, text and social channels. Listening to our customers business needs enables us to understand create you a powerful presence online, and deliver high-value business, process, and technology consulting with much more than web design expertise.
Establishment of customer exclusivity: A list of customers and customer's details should be kept on a database for follow up and selected customers can be sent selected offers and promotions of deals related to the customer's previous buyer behaviour. This is effective in digital marketing as it allows organisations to build up loyalty over email.[22]
Branding definitely should be the first and foremost priority in any businesses there maybe. As a web designer, it is disappointing sometimes that some small businesses don't really have a clue or any inspiration on how to brand their business. Others are also keen to go for keywords as their name which sometimes does not really sound nice. Nevertheless, we are doing our very best to advice them on the best possible options. Hopefully more and more starting businesses realize the importance of branding as this is a step that's hard to undo.
Start by figuring out what makes your company different and communicating that. In my experience, this alone will put you ahead of many of your small business counterparts. Then it's time to think about your customers' needs and how you'll address them. Having content that's valuable to your customers and their problems, content they'll actually want to consume, is a huge part of the battle.
Two other practical limitations can be seen in the case of digital marketing. One,digital marketing is useful for specific categories of products,meaning only consumer goods can be propagated through digital channels.Industrial goods and pharmaceutical products can not be marketed through digital channels. Secondly, digital marketing disseminates only the information to the prospects most of whom do not have the purchasing authority/power. And hence the reflection of digital marketing into real sales volume is skeptical.[citation needed]
Your social media strategy is more than just a Facebook profile or Twitter feed. When executed correctly, social media is a powerful customer engagement engine and web traffic driver. It’s easy to get sucked into the hype and create profiles on every single social site. This is the wrong approach. What you should do instead is to focus on a few key channels where your brand is most likely to reach key customers and prospects. This chapter will teach you how to make that judgment call.
1. One of the major things in internet marketing is to follow the statistics. Whether you have a regular store and you are recording how many people did come to your store and what exactly they bought and even live traffic volume passing through the front door. It is same in an online business. Active use of analytical software is a great way to keep track of how their network's reputation and the factors promoting your site in search engines.

To support solid and effective SEO campaign strategies, Pay-Per-Click has emerged as a fundamental Internet Marketing channel utilized by every business from sole proprietorship’s to immense corporations in order to drive immediate results. Consult us to determine how a selective and closely monitored PPC campaign can jump start the results your online business requires.
V Digital Services is a full-service marketing agency and trusted Premier Google Partner. Our mission is to provide small to large sized businesses with an array of digital and traditional marketing strategies designed to increase brand visibility, digital presence, generate quality traffic and leads and deliver significant ROI and increased revenues.
This piece comes across as extremely negative in tone. Both the intro and conclusion focus on how small businesses have limited resources and how overwhelmed they feel. What a great way to make a small business owner just give up before they get to the useful parts.Both intro and conclusion could be reframed to convey that there is untapped opportunity here. Furthermore, it is something of a greenfield since most small businesses do not have a well-develeped web presence. Thus, if they put in some time and effort, they can be the only small business in their niche that anyone can find online. The example you use for your case study is also off putting. Even very talented people suffer from self doubt. It makes it feel like you can only help me if I am totally awesome. What if I feel very ordinary?

About Blog The Wax Marketing blog provides tips, techniques and commentary on the evolving landscape of integrated marketing communications for small to medium-size businesses, plus overall advice for the new entrepreneur as well. The blog is entering its 10th year and is the work of integrated marketing communications expert Bonnie Harris, whose mission is to demystify marketing for the growing business.
About Blog ClickZ, an online publication, is the largest resource of interactive marketing news, information, commentary, advice, opinion, research, and reference in the world, online or off-. From search to social, technology to trends, our coverage is expert, exclusive, and in-depth to help digital marketing professionals stay up to date with what’s happening in the industry.
While traditional advertising drives companies to appeal to a wide audience, digital marketing services allow businesses to focus on the needs of the individual consumer through data-driven, consumer-centric campaigns. By tracking consumer trends and utilizing key data points, businesses can create effective, meaningful brand decisions that drive increased revenue and ROI.
About Blog Lean content marketing is not just a series of best practices that our community regularly enrich, improve and share. It also provides a framework for our product roadmap which is how we built our business and enterprise versions on top of the Scoop.it platform. Follow this blog to learn how to get more return on investment from content.
Online marketing can also be crowded and competitive. Although the opportunities to provide goods and services in both local and far-reaching markets is empowering, the competition can be significant. Companies investing in online marketing may find visitors’ attention is difficult to capture due to the number of business also marketing their products and services online. Marketers must develop a balance of building a unique value proposition and brand voice as they test and build marketing campaigns on various channels.

Social media seems all set to become the poster boy of online marketing strategy especially for businesses operating in the e-commerce segment. It is very powerful and constantly gaining more strength and stature among businesses. Today, it has become an indispensable part of online marketing strategies and every business, worth its salt, has a page on popular social media platforms like Facebook, Twitter, LinkedIn, Google+, YouTube, etc.
Your blog should be used for a number of reasons, including allowing you to consistently post new keywords and optimize your search engine strategy. More than that, your blog becomes somewhere you can offer advice, share bits of information, and really connect with your customers. A lasting relationship begins with trust, and your blog is a great way to build that.
SEO is the most popular and fundamental web marketing strategies. It is an organic method of getting more traffic and better ranking in the search engine results page (SERPs). SEO is done to make sure that your site is accessible to search engines and they find the web pages relevant. It relies on keywords rich content, link building, online press releases, HTML coding, etc. to attract the attention of search engines. It is very effective as a long-term strategy and should be pursued consistently.
9. Another important thing to keep a check on the progress of your competitors. Compare yourself with them to figure out how to circumvent them. Look at their websites and content that they are written on the web, which of the internet marketing techniques they are using to get good results. Try to follow those them and it should help you getting good results for your internet marketing campaign too.
In 2007, Google announced a campaign against paid links that transfer PageRank.[29] On June 15, 2009, Google disclosed that they had taken measures to mitigate the effects of PageRank sculpting by use of the nofollow attribute on links. Matt Cutts, a well-known software engineer at Google, announced that Google Bot would no longer treat nofollowed links in the same way, to prevent SEO service providers from using nofollow for PageRank sculpting.[30] As a result of this change the usage of nofollow led to evaporation of PageRank. In order to avoid the above, SEO engineers developed alternative techniques that replace nofollowed tags with obfuscated Javascript and thus permit PageRank sculpting. Additionally several solutions have been suggested that include the usage of iframes, Flash and Javascript.[31]
Loved loved this post! I love when Moz post small business focused articles. I loved number one and the break down of developing a brand. These questions can easily be applied to any company who is needing a place to start. I believe it could work for both online and offline marketing and by understanding your brand you can have a overarching strategy that will be effective. 
Web Ink Now - David Meerman Scott's blog. David authored "The New Rules of PR & Marketing". His take on marketing is best said in his wikipedia entry: "He says that the rules of marketing and PR on the Web are completely different. Instead of buying or begging your way in, Scott says anybody can 'publish their way in' using the tools of social media such as, blogs, podcasts, online news releases, online video, viral marketing, and online media."
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