While the HelpScout blog’s overall focus is on customer satisfaction, it includes a lot of posts that will be helpful to digital marketers. Posts that cover topics like how to understand your customers and communicate with them effectively are just as important to marketers as customer service reps, making this a good blog for digital marketers to watch.
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You can start with making sure your check out page looks legitimate and secure. Be as transparent as possible and make sure that there are no hidden fees. It’s a bummer for customers to get all the way to the end of the check out process only to be hit with a large shipping fee. Make sure your check out process is optimized from start to finish. The less abandoned carts, the more sales for your business!
Be sure your content is easy to read. Just like your desktop layout, your mobile site and content should encourage readers to contact you. Make sure your phone number is showing prominently and globally. Consider making it a button so visitors know where to look -- and click. Adding a CTA at the bottom of your service pages and blog posts is another way to encourage your website visitors to contact you. It's also a great place to offer a free resource or link to a contact form, as they might be in the research stage.
Focus on existing clients by creating a trigger. One of our clients, an e-commerce company (no brick-and-mortar locations), buys branded giveaways to ship with every order. Some past orders they made were for jar openers, phone wallets and pens. Their product is a consumable, so having something their clients will keep and use, with their website front and center, gives them the trigger point that keeps clients heading back for more.
Social media marketing isn’t the get-rich-quick scheme you may have been promised, but there is significant potential in building and nurturing a social media audience. Again, content will come into play heavily here, as it will likely be the factor that attracts your audience to begin with. Here, you stand to gain greater brand visibility, a greater reputation and far more inbound traffic with your syndicated links.
Writing great content is only the first step of a successful web marketing strategy. You also need to analyze how your content is performing and keep adjusting it over time to get the results you want. Freshmarketer is an all-in-one conversion optimization tool that provides A/B testing, form optimization, heat maps, and session replays so you can see how viewers interact with your website. Best of all, it’s free for up to 10,000 monthly visitors (approx. 70,000 page views). Click here to try Freshmarketer.
Analysis is the key to SEO – Monitoring your ranking on search engines is key to getting better results. Start by tracking the most important website metrics to set a baseline for your performance. Make small content changes and see if you notice a boost in your site traffic or rankings. Avoid making several unrelated changes simultaneously so you can always keep track of what was responsible for improved performance.
That's exactly how the three can work together to help you meet your goal. Of course, it's not compulsory to use all three. If your owned and earned media are both successful, you might not need to invest in paid. It's all about evaluating the best solution to meet your goal, and then incorporating the channels that work best for your business into your digital marketing strategy.
My favorite style in this is article marketing. You create anchor content on your website or blog, then you build authority-content links to that content, effectively driving up the visibility. I've used this single strategy to rank hundreds of keywords in the #1 spot on Google, and I would highly recommend that if you're going to learn any marketing strategy, that you get really good at this one.
While the previous sentence makes sense to just about everyone reading it, we also know that in practice, content promotion is more often an afterthought than a key part of content planning. It shouldn’t be a special case to improve organic search visibility, social engagement, industry media pickups and influencer shares of your content for all the (relevant) world to see, but the standard when it comes to B2B content marketing.